That is it! I can no longer hold my horses.
Ok. Now let's be as professional as possible.
It always intrigues me how some 'health professionals' can be so unprofessional at the workplace.
There is this one GP who seriously has it. Although steaming with grrrness and arrghhness, I am only going to provide facts of the unprofessional encounters and let you be the judge.
This is a story about a very pleasant, and extremely confused patient who comes into the pharmacy to fill in a prescription for some injections. Standard Australian recommendations suggests for her condition, she has to have them done at 0 months, 1 month and 6months. (ie. three lots of injections)
So, two weeks ago, she came in with ONE prescription to get her injections. She received it.
Today, she came back, saying this GP told her she paid far too much and so she does not need another prescription for her second injection. She was also told that we made a mistake and she should have gotten the whole supply with the amount she paid. She was very confused and didn't know how many injections she was getting and said the GP said nothing and explained nothing.
After being told that she does need a script for legal reasons, she went back to the GP and got it prescribed. ONE prescription, that is. She needed TWO.
So, it was my call of duty to ring the GP to discuss his intentions for the patient. It went something like this:
Me: Hi, I'm ringing about patient V. She had her injection two weeks ago, and she has come in again today with one prescription.
GP: Why are you asking?
Me: Wondering if she be following the Standard Recommended Guidelines for injections, which is at 0, 1 and 6 months? She as a prescription but it doesn't have any repeats.
GP: Well, is it that expensive for one injection? I thought it was $xx.
Me: ohh! No, that is way below our cost price. We have no choice but to charge $xy amount to patients.
GP: Why do you always call about prescriptions when I'm on? Just give it to her.
Me: So do I tell her to go back to see you again next time to get her final prescription? (A visit to that GP is not cheap, GP's usually write more than one prescription at a time if it is known the patient needs it. Some GP's do not give more than one prescription on purpose. Work out the math. This lovely patient is tight for money).
GP: Obviously if you're charging that much to people, they're not going to get three prescriptions all at once!
*grrr..that's not the point!* Seems like he's taking it as a personal attack yet again.
Me: It's our duty to make sure the patient recieves the right thing, and this patient seems very confused. So thank you very much, bye.
I hung up. I was not going to argue any further! A total waste of my time, it wasn't a personal attack and GP is totally, totally off point. This GP takes things far to personally and gets too defensive for anyone to handle.
Ok. Now let's be as professional as possible.
It always intrigues me how some 'health professionals' can be so unprofessional at the workplace.
There is this one GP who seriously has it. Although steaming with grrrness and arrghhness, I am only going to provide facts of the unprofessional encounters and let you be the judge.
This is a story about a very pleasant, and extremely confused patient who comes into the pharmacy to fill in a prescription for some injections. Standard Australian recommendations suggests for her condition, she has to have them done at 0 months, 1 month and 6months. (ie. three lots of injections)
So, two weeks ago, she came in with ONE prescription to get her injections. She received it.
Today, she came back, saying this GP told her she paid far too much and so she does not need another prescription for her second injection. She was also told that we made a mistake and she should have gotten the whole supply with the amount she paid. She was very confused and didn't know how many injections she was getting and said the GP said nothing and explained nothing.
After being told that she does need a script for legal reasons, she went back to the GP and got it prescribed. ONE prescription, that is. She needed TWO.
So, it was my call of duty to ring the GP to discuss his intentions for the patient. It went something like this:
Me: Hi, I'm ringing about patient V. She had her injection two weeks ago, and she has come in again today with one prescription.
GP: Why are you asking?
Me: Wondering if she be following the Standard Recommended Guidelines for injections, which is at 0, 1 and 6 months? She as a prescription but it doesn't have any repeats.
GP: Well, is it that expensive for one injection? I thought it was $xx.
Me: ohh! No, that is way below our cost price. We have no choice but to charge $xy amount to patients.
GP: Why do you always call about prescriptions when I'm on? Just give it to her.
Me: So do I tell her to go back to see you again next time to get her final prescription? (A visit to that GP is not cheap, GP's usually write more than one prescription at a time if it is known the patient needs it. Some GP's do not give more than one prescription on purpose. Work out the math. This lovely patient is tight for money).
GP: Obviously if you're charging that much to people, they're not going to get three prescriptions all at once!
*grrr..that's not the point!* Seems like he's taking it as a personal attack yet again.
Me: It's our duty to make sure the patient recieves the right thing, and this patient seems very confused. So thank you very much, bye.
I hung up. I was not going to argue any further! A total waste of my time, it wasn't a personal attack and GP is totally, totally off point. This GP takes things far to personally and gets too defensive for anyone to handle.
This is a serious, severe case of E.G.R.
May mercy fall upon this GP.
Was it the right thing to do? Or is it hormones speaking? Regardless, of what it was, it already was.
3 comments:
vacination for cervical cancer was it?
Injections at 0, 1, 6 months - that sounds like Twinrix ( combination of Hep A & Hep B vaccination). Was the patient a traveller who wanted to travel overseas or was he at high risk of acquiring the two virus behaviourally
Yes it was twinrix! Patient was travelling overseas..
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